Introduction

Dresser Utility Solutions, LLC, a Delaware limited liability company (referred to in this Privacy Policy as “we,” “us,” or “our”) respects your privacy. We appreciate your trust, and we will continue to work hard to earn it. We know that you care about your personal information and how we use and share it.

To better protect you, this Privacy Policy will outline, describe and summarize the types of information we may collect from you or that you may provide to us when you visit our website at https://dresserutility.com/ or any subdomain thereof (the “Website”), or when purchasing products or services offered by us in existence now or in the future (collectively, and together with the Website, our “Services”), and the procedures we may use to collect, use, maintain, protect, and/or disclose this information.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use the Services. By purchasing products or accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. Where processing Personal Information requires consent under applicable law, we will obtain such consent prior to processing. This Privacy Policy may change from time to time as described below. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

If you are a natural person in the European Union or European Economic Area (EU/EEA) or the United Kingdom (UK), or interact with one of our entities seated in the EU/EEA or UK, the EU General Data Protection Regulation (“EU GDPR”) or – for UK – the UK Data Protection Regulation (“UK GDPR”) applies. In this case, you do not have to accept this Privacy Policy, but the Privacy Policy shall only serve as information for you about the processing of your personal data by us and your rights in this regard.

Scope of Application

This Privacy Policy describes how we collect, use, and disclose personal information in connection with our Website, Services, communications, marketing activities, and other interactions with individuals.
This Privacy Policy applies to the following individuals:

• Visitors of the Website with whom we do not have a contractual relationship
• Distributors and end-user customers who purchase our products or services, including their representatives
• Independent contractors who use our Services
• Suppliers who provide products or services to us
• Participants of webinars, conferences, trade events, surveys, etc.

References to “you” or “your” are to you as an individual using our website or otherwise contacting us (whether on behalf of yourself, or another individual, or organization).

U.S. State Privacy Law Applicability

This Privacy Policy is intended to comply with applicable U.S. state privacy laws, including but not limited to the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CPRA”), the Texas Data Privacy and Security Act (“TDPSA”), the Colorado Privacy Act (“CPA”), the Virginia Consumer Data Protection Act (“VCDPA”), the Connecticut Data Privacy Act (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”), the Oregon Consumer Privacy Act (“OCPA”), and other state privacy laws that may become applicable (collectively, “State Privacy Laws”). Certain rights described below apply only to residents of those states where required by law.

For purposes of State Privacy Laws, we act as a “controller” with respect to Personal Information collected through the Website, Services, marketing activities, and customer relationships. We engage vendors and service providers as “processors” or “service providers” to process Personal Information on our behalf pursuant to written agreements.

EEA and UK Data Protection Law Applicability

To the extent that the EU GDPR or the UK GDPR applies to our processing activities, we process Personal Information in accordance with applicable European and UK data protection laws.

For the purposes of the EU GDPR and the UK GDPR, we generally act as a “controller” in relation to Personal Data collected through our Website, Services, marketing activities, and customer relationships. Where we engage third parties to process Personal Data on our behalf, such parties act as “processors” to process Personal Information on our behalf pursuant to respective data processing agreements.

Additional rights available to individuals located in the European Economic Area or the United Kingdom are described below, where applicable.

Sale, Sharing, and Targeted Advertising Disclosures

For purposes of applicable State Privacy Laws, “sale” means the disclosure of Personal Information to a third party for monetary or other valuable consideration, and “sharing” means disclosure of Personal Information for cross-context behavioral advertising or targeted advertising purposes. “Targeted advertising” means displaying advertisements to a consumer based on Personal Information obtained from that consumer’s activities over time and across non-affiliated websites or applications to predict consumer preferences or interests. We do not sell Personal Information as defined by State Privacy Laws. Except as otherwise provided in this Privacy Policy, we do not share Personal Information for cross-context behavioral advertising or targeted advertising purposes as defined by State Privacy Laws.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (collectively, “Personal Information”), about those individuals who use our Services, including for product registration, installation, warranty purposes, to provide the goods/services requested by users, and for text messaging communications regarding product or service delivery.

For the purposes of the EU GDPR and the UK GDPR, “Personal Data” has the meaning given in Article 4(1) EU GDPR and Article 4(1) UK GDPR and means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Where applicable, references to “Personal Information” in this Privacy Policy shall be understood to include “Personal Data” as defined under the EU GDPR or the UK GDPR.

This Personal Information can be used on its own or in combination with other information to identify you, and may include information such as name, title, company name, address, telephone number, or e-mail address. We may also collect photographs and images of installed products and services for operational, insurance, warranty, and marketing purposes, subject to your consent as described below. In particular, we may collect the following categories of Personal Information in connection with your use of the Services:

For the avoidance of doubt, personal information shall not include (a) publicly available information from government records, or (b) any personal information which is anonymized or deidentified. We may also collect and use non-personal information to analyze the effectiveness of our Services and to improve our Services. We may collect non-personal information through the Services and through cookies, as described in more detail below.

Where the EU GDPR or UK GDPR applies, the above exclusion shall be limited to anonymized information, that means information which does not relate to an identified or identifiable natural person or to personal data rendered anonymous in such a manner that the data subject is not or no longer identifiable.

Sensitive Personal Data

Certain categories of Personal Information we collect may be considered “sensitive personal data” or “sensitive personal information” under applicable State Privacy Laws, including precise geolocation data, account login credentials, financial information, and images or recordings that may reveal private property or individuals.

Where the EU GDPR or UK GDPR applies, “Sensitive Personal Data” shall have the meaning set out in Article 9(1) EU GDPR and Article 9(1) UK GDPR. This includes personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation shall be prohibited.

We collect and process sensitive personal data only where permitted by law and, where required, based on your consent or – when permitted by law – as necessary to provide requested services. Where applicable, you may limit the use and disclosure of your sensitive personal data as described in this Privacy Policy.

How We Collect Personal Information from You

We use multiple methods to collect Personal Information from you. Please note that we may collect Personal Information through other channels in the future, and the types of Personal Information we may collect from you can vary according to the method through which it was attained. The following are ways we currently collect Personal Information from you:

Through Interacting with the Services and Website. We may obtain your Personal Information from you when you interact with our website, request information about our products or services, register products, request installation or warranty services, make purchases through our distributors, provide us with payment information for services, send us emails with questions or comments, sign up for our emails, mobile messages, or social media notifications, when you make a purchase or otherwise provide us with payment information, when you write a product review, leave comments, suggestions, or other input, and when you otherwise provide Personal Information to us (e.g., shipping and billing addresses, payment details including credit card details, etc.).

Information We Collect Automatically.

• Usage Information: We may track and collect Personal Information through your interactions with our Services, such as the pages you visit, the features and tools you utilize, and your navigation patterns within our Services. This also covers the tasks you engage in, browsing activities and patterns, the projects and teams you access, and your communications with us and others within the Services.
• Device and Connection Details: We may collect detailed information about the devices you use, such as your computer, smartphone, or tablet. This may include your device type, operating system, browser specifics, connection quality, and settings. Your IP address and crash reports may also be recorded to approximate your location for a tailored service experience.
• Cookies and Behavioral Analytics: We use limited, standard technologies, such as cookies and similar tools, that are necessary to operate our Website and to collect aggregated information about how users interact with it. These technologies help us understand Website performance, monitor usage trends (such as page visits, session duration, and general geographic region), and improve functionality and content. The information collected is used in an aggregated and de-identified manner and is not used to track users across unaffiliated websites or for targeted advertising purposes.

We use the following types of cookies:

• Strictly Necessary Cookies: Required for the Website to function properly
• Performance/Analytics Cookies: Help us understand how visitors use our Website through aggregated data
• Functionality Cookies: Remember your preferences and settings

You may reject the use of all not Strictly Necessary Cookies within the Cookie Consent Layer used on our Website. Moreover, most web browsers allow you to control cookies through their settings. You may choose to disable cookies via your browser; however, doing so may affect the availability or functionality of certain features of the Website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

• Google Analytics: We use Google Analytics to help us understand how visitors interact with our Website and to improve the performance, functionality, and content of our Website. Google Analytics uses cookies and similar technologies to collect information about your use of the Website, such as pages visited, time spent on pages, referring URLs, browser type, operating system, approximate geographic location, and interactions with Website features.The information collected by Google Analytics is transmitted to and processed by Google on our behalf in accordance with Google’s privacy practices. We use Google Analytics only to obtain aggregated and de-identified insights regarding Website usage and trends, and not to identify individual users. We have configured Google Analytics to limit the collection of personal data to the extent reasonably possible and do not use Google Analytics for cross-context behavioral advertising or targeted advertising as defined under applicable State Privacy Laws.Google may use collected information to evaluate Website activity, compile reports on Website usage, and provide other services related to Website activity. Google may process information collected through Google Analytics in accordance with its own privacy policy, available at: https://policies.google.com/privacy.You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On available at: https://tools.google.com/dlpage/gaoptout, or by adjusting your cookie settings.
• Statistical and Diagnostic Data: Log files and other diagnostic tools collect data such as user IP addresses, browser types, and domain names. This statistical information is crucial for administering our services, analyzing trends, and ensuring system integrity. When such information is associated with personal data, it is treated with the highest privacy standards as outlined in our Privacy Policy.

Information We Receive from Other Sources. We may receive Personal Information about you from various third parties (including public sources) worldwide as set out below:

• Technical Data from parties such as:
  • analytics providers;
  • search information providers; and
  • advertising networks.
• Contact, financial and transaction information from providers of technical and payment services, such as Stripe and other payment processors we may use, and from our distributors who process customer orders.
• Identity and contact information from data brokers or aggregators.
• Identity and contact information from publicly available sources such as LinkedIn

How We Use and Process the Information We Collect

We use information we collect about you or that you provide to us, including any of your Personal Information, for the following reasons.

Marketing and Communication.

We may also use your Personal Information to send you newsletters, promotional messages, and other targeted advertisements, marketing communications, or other information we think might interest you through email, phone, or mail. To tailor our offerings, we analyze your information we gather to tailor your experience of the Services and identify products, services, and offers that might be relevant for you. If you’ve engaged with us by requesting information or purchasing Services, you may receive these communications unless you opt out. However, you can opt out of these types of communications at any time by following the “unsubscribe” link located in our marketing emails or by contacting us directly at the email address provided at the end of this Privacy Policy. Please note that opting out of marketing communications will not affect our ability to send you transactional or service-related messages, which are necessary to provide the products or services you have requested.

If you are located in the EEA or the UK, we use your Personal Information for such marketing purposes, including any personalization or profiling activities, only where permitted under applicable data protection and electronic communications laws, in particular on the basis of prior consent or another applicable legal basis, and subject to applicable opt-in and opt-out requirements.

Sharing Information with Third Parties

The Personal Information we collect from you is stored in one or more databases generally hosted by third parties located in the United States. These third parties do not use or have access to your Personal Information for any purpose other than cloud storage and retrieval, except as specifically disclosed below. On occasion, we engage third parties, including employees and independent contractors, to provide the goods and services you have requested, which may include sharing your Personal Information (including cell phone numbers for text messaging purposes) with such third parties. By providing your phone number, you expressly consent to receive text messages from us and our authorized third parties regarding the goods and services you have requested. This consent is not a condition of purchase. Message and data rates may apply. Message frequency may vary. By agreeing to this Privacy Policy, you acknowledge and expressly consent to our, and our authorized third parties, taking and sharing photographs and images of the goods and services provided to you, which may include images of your property, for operational, insurance, warranty, and marketing purposes. You have the right to refuse consent for marketing purposes without affecting our provision of services to you.
We reserve the right to disclose Personal Information to our service providers, employees, independent contractors, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, law, legal process, including to respond to any government or regulatory request, subpoena, or judicial proceeding) as we, in our sole and absolute discretion, deem necessary and appropriate. We may also disclose your Personal Information to enforce or apply our Terms and Conditions of Sale available at https://dresserutility.com/termsandconditions/, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.

We may use third-party payment processors to process credit card payments for the goods and services you request. We also engage third-party vendors, employees, and independent contractors to provide product registration, installation, warranty services, and delivery of the goods and services you have requested. We may use other third parties for other services from time to time. These third parties have no authority to use your Personal Information for their own promotional purposes, but these third parties will have access to your Personal Information (including cell phone numbers for text messaging purposes) in order to provide the goods and services you have requested. By providing your cell phone number to us, you are expressly consenting to receive text messages from us and our authorized third parties regarding the goods and services you have requested, including service updates, delivery notifications, and appointment reminders. Message and data rates may apply. Message frequency varies based on your service requests. You may opt-out of text messages at any time by replying “STOP” to any message. After you send “STOP,” we will send you a confirmation message and you will no longer receive texts from us except as legally required.

Except as otherwise set forth herein, we do not otherwise disclose your Personal Information to third parties for their independent use unless: (1) you request or authorize it; (2) it is necessary to provide the goods or services you have requested; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our employees, independent contractors, agents, vendors or service providers who perform functions on our behalf, including fulfilling orders, processing payments, providing product registration and warranty services, and delivering goods or services that you have requested; (5) to address emergencies or acts of God; (6) to our affiliates; (7) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about the Service users is among the assets transferred; (8) to fulfill the purpose for which you provide the Personal Information; or (9) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our Services and Website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties without restriction.

Our Website may contain links to other websites or other third-party platforms. We are not responsible for the privacy practices of these third-party services, and we do not endorse or otherwise accept responsibility for the content or privacy policies of those sites and platforms. Your interactions with such platforms are governed by their respective privacy policies, and accordingly we encourage you to read the privacy policies of each such platform you visit prior to disclosing your Personal Information.

For individuals located in the EEA or the UK, the sharing and disclosure of Personal Information as described above within the section “Sharing Information with Third Parties” will take place only to the extent permitted under applicable data protection laws. In particular, Personal Information will be shared with service providers, affiliates, and other third parties only where this is necessary for the performance of a contract, based on valid consent (in particular for marketing communication), or otherwise supported by an applicable legal basis under the EU GDPR or the UK GDPR. Any processing of Personal Information by third parties will be subject to appropriate contractual and organizational safeguards, including data processing agreements where required.

Where Personal Information is transferred to recipients located outside the EEA or the UK, such transfers will occur only where an adequate level of data protection is ensured in accordance with applicable data protection laws, for example on the basis of an adequacy decision or appropriate safeguards such as Standard Contractual Clauses. Any use of Personal Information for marketing communications, including text messages, or for marketing-related image use will take place only where legally permitted and, where required, on the basis of prior consent, which may be withdrawn at any time without affecting the provision of requested services. Disclosures to governmental authorities or law enforcement agencies will occur only where permitted or required under applicable law.

Nothing in this section shall be interpreted as permitting the use or disclosure of Personal Information in a manner inconsistent with applicable EEA or UK data protection requirements.

Protection of Your Personal Information

You may contact us personally, by telephone, mail, over the Internet or other electronic medium through the contact information provided below. We have implemented appropriate technical and organizational security measures designed to keep your Personal Information secure and to protect the Personal Information we hold from misuse, loss, unauthorized access, modification or disclosure. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your Personal Information, transmission of Personal Information to and from the Service is at your own risk. While we implement reasonable security measures as described above, no system is completely secure, and we cannot guarantee absolute security of Personal Information. You should only access the Website within a secure environment. In the event there is a breach of security, confidentiality, or integrity of stored Personal Information, we will provide notification to affected individuals without unreasonable delay and in accordance with applicable state and federal data breach notification laws as well as the EU GDPR and the UK GDPR, where applicable, including but not limited to providing notice within the timeframes required by law and including all information required by such laws.

Rights Related to Your Personal Information

Depending on your state of residence, you may have certain rights regarding your Personal Information under applicable State Privacy Laws, including but not limited to California, Texas, Colorado, Virginia, Connecticut, Utah, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, and other states with comprehensive privacy statutes, as well as, where applicable, the EU GDPR and the UK GDPR. The specific rights available to you depend on your state of residence and the applicable state law. The specific rights available to you may include:

• Right of access: Allows you to obtain a copy of your Personal Information you have provided us or that we hold, together with information about how your Personal Information is processed. If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time;
• Right to rectification: Allows you to request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us;
• Right to erasure: Allows you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;
• Right to restrict processing: Allows you to object the processing of your Personal Information where we’re relying on a legitimate interest (while we verify or investigate your concerns with this information, for example);
• Right of data portability: Allows you to obtain a portable copy of your Personal Information, or to have a copy transferred to a third party controller;
• Right to object: Allows you to object to the further processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms;
• Rights related to automated decision-making including profiling: Allows you to object to decisions that are based solely on automated processing or profiling;
• Request the transfer: Allows you to request us to provide you, or a third party you have chosen, with your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use, or where we used the information to perform a contract with you; or
• Withdraw consent: Allows you to withdraw consent at any time where we are relying on your consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
• Right to Appeal: Allows you to appeal our refusal to take action on a privacy request. Appeals must be submitted within a reasonable time after receipt of our decision. We will respond to appeals within forty-five (45) days or such other period required by applicable law and will provide written notice of our decision and the basis for it.

To exercise these rights you may contact us through the contact information included at the end of this Privacy Policy.

We may ask you for additional data to confirm your identity and for security purposes, before disclosing the information requested to you. If you would like to submit a request on behalf of another individual, you may do so by providing proof of authorization by the individual to submit such a request on their behalf. We reserve the right to charge a fee where permitted by law. We may also decline to process requests that jeopardize the privacy of others, are excessive, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain Personal Information for a limited period of time for record-keeping, accounting and fraud prevention purposes.

Additional Privacy Rights for California Residents

This Section applies to all users who reside in the State of California and is adopted to comply with the CPRA. This Section does not apply to employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals.

Access to Specific Information and Data Portability Rights.

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see “Exercising Access, Data Portability, and Deletion Rights” below), we will disclose to you:

• The categories of personal information we collected about you;
• The categories of sources for the personal information we collected about you;
• Our business or commercial purpose for collecting or selling that personal information;
• The categories of third parties with whom we share that personal information;
• The specific pieces of personal information we collected about you (also called a data portability request);
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights.

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see “Exercising Access, Data Portability, and Deletion Rights” below), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you;
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);
• Debug products to identify and repair errors that impair existing intended functionality;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation; or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights.

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by sending us an email at the address provided below.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent please email us at the email address provided below and provide your name and phone number as well as the authorized agents’ name and contact information (phone number or email address) and let us know what the scope of the authorized agents’ rights are to act on your behalf. If your authorized agent requests sensitive information about you then we may ask you to provide us with a sworn declaration to further verify your identity.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative, which may include your full name, email address, phone number and zip code; and
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format.

We will respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing within the initial 45-day period.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will cover the 12-month period preceding the verifiable consumer request’s receipt, or such other period as required by applicable law. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or unreasonable. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination.

We will not discriminate against you for exercising any of your privacy rights under applicable law, including CPRA. Unless permitted by the CPRA, we will not:

• Deny you goods or services;
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
  • Provide you a different level or quality of goods or services; or
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

We will not retaliate against or discriminate against any individual for exercising rights under applicable State Privacy Laws

“Shine the Light” Law.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits users who are California residents to request and obtain from us, once a year and free of charge, information about categories of Personal Information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared Personal Information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

Additional Rights for Texas Residents

Texas residents have the right to confirm whether we process their Personal Information, access such data, correct inaccuracies, delete Personal Information, obtain a copy of their Personal Information, and opt out of the sale of Personal Information or targeted advertising. Texas residents also have the right to appeal a denial of any such request as described above.

Additional Rights Where the EU GDPR or UK GDPR Applies

Where the EU GDPR or the UK GDPR applies, individuals have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged infringement, if they consider that the processing of their Personal Information violates applicable data protection laws.

Where the EU GDPR or the UK GDPR applies , individuals also have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1) EU and UK GDPR, including profiling based on those provisions. Where Personal Information is processed for direct marketing purposes, individuals have the right to object at any time to such processing, including profiling related to direct marketing.

Opt-Out of Sale, Sharing, and Targeted Advertising

Depending on your state of residence, you may have the right to opt out of the sale of Personal Information, sharing of Personal Information for targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects.

You may exercise these rights at any time by contacting us using the contact information below or, where applicable, by broadcasting a Global Privacy Control (“GPC”) signal through your browser. We will honor valid opt-out signals in accordance with applicable State Privacy Laws.

For individuals located in the European Economic Area or the United Kingdom, Personal Information is not sold or shared for targeted advertising purposes.

Data Storage and Retention

Your Personal Information is stored by us on our servers, and on the servers of the cloud-based database management services we engage, which are generally located in the United States and may be transferred to and processed in other jurisdictions where our service providers operate. We will ensure that any international transfers of Personal Information comply with applicable data protection laws. If you are located in a jurisdiction with data localization or transfer restrictions, we will obtain your explicit consent or implement appropriate safeguards (such as standard contractual clauses) before transferring your Personal Information internationally. By using our Services, you acknowledge this international processing, and where required by law, you consent to such transfers subject to appropriate safeguards. We retain the information we collect for the duration of the customer’s business relationship with us and for a period of time thereafter as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise permitted or required by applicable law (such as tax, accounting or other legal requirements). The specific retention period varies depending on the type of information and the purpose for which it was collected. We retain Personal Information until such time as we have no ongoing legitimate business need to process your Personal Information and is either purged from our systems or anonymized. If purging or anonymizing your Personal Information is not possible (e.g, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. All Personal Information that we control may be deleted upon verified request from you or your authorized agents, as more fully described above under “Rights Related to Your Personal Information”. For more information on where and how long your Personal Information is stored, and for more information on your rights of erasure and portability, please contact us using the contact information included at the end of this Privacy Policy.

Children’s Data

The Website and Services we provide are not designed for, intended to collect Personal Information from, or directed at, children under age 13 in the United States or under age 16 where required by applicable law (the “Consent Age”). So that we may comply with the Children’s Online Privacy Protection Act, if you are under the Consent Age, you are not permitted to provide any information to or on the Website or the Services. We do not knowingly collect or solicit Personal Information from children under the Consent Age. If you are under the Consent Age, do not use or provide any information on the Website, through the Services, or through any of their features, and do not provide any information about yourself to us, including your name, address, telephone number, email address, or any screenname or username you may use. If we learn we have collected or received Personal Information from a child under the Consent Age, we will delete that information. If you believe we might have any information from a child under the Consent Age, we ask that a parent or guardian please contact us using the contact information included at the end of this Privacy Policy.

German Subpage – Controller Information

With respect to the German-language sub-site https://dresserutility.com/careers/karriere-bei-dresser-in-deutschland/, Dresser Utility Solutions GmbH, Hardeckstr. 2, 76185 Karlsruhe, Germany, acts as the controller within the meaning of the EU and UK GDPR for the processing of Personal Information carried out via this sub-site.The following legal notice (“Impressum”) and disclaimer apply exclusively to this sub-site and to content and activities operated by Dresser Utility Solutions GmbH in this context.

Dresser Utility Solutions GmbH – Impressum

Hardeckstr. 2
76185 Karlsruhe
Tel +49-(0)721 5981-0
Fax +49-(0)721 5981-282
Geschäftsführer: Gilles Cognot, Paul Monks
Eintragung im Handelsregister Mannheim, HRB 106481, Ust.-Ident-Nr.: DE143621049

Disclaimer

Die Inhalte unserer Website wurden mit großer Sorgfalt erstellt. Für die Richtigkeit, Vollständigkeit und Aktualität der Inhalte können wir jedoch keine Gewähr übernehmen.
Unsere Website enthält Links zu externen Websites Dritter, auf deren Inhalte wir keinen Einfluss haben. Für diese fremden Inhalte ist stets der jeweilige Anbieter oder Betreiber der Seiten verantwortlich. Die verlinkten Seiten wurden zum Zeitpunkt der Verlinkung auf mögliche Rechtsverstöße überprüft. Bei Bekanntwerden von Rechtsverletzungen werden wir derartige Links unverzüglich entfernen..

Privacy Contact

We have appointed an internal data protection officer for you to contact if you have any questions or concerns about our personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to our data protection officer through the contact information included at the end of this Privacy Policy.

Agreement to our Terms and Changes to this Privacy Policy

By ordering any products or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your Personal Information by us as described in this Privacy Policy. We reserve the right to modify this Privacy Policy at any time. The updated version of this Privacy Policy will be indicated by an updated “Last Updated” date below, and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes on our Website or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

The acknowledgement and consent described above do not apply where the EU GDPR or the UK GDPR applies. For such individuals, this Privacy Policy is provided for transparency and information purposes only and does not constitute consent to the processing of Personal Data. Processing of Personal Data is carried out on the basis of applicable legal grounds under the EU GDPR or the UK GDPR, as described in this Privacy Policy.

Questions, Concerns or Complaints

Requests to exercise privacy rights, opt-out preferences, or appeals may be submitted using the contact information provided here. We will verify requests in accordance with applicable State Privacy Laws.

Please contact us with any requests, questions or comments relating to this Privacy Policy at:

Attn: Chief Privacy Officer
Dresser Utility Solutions, LLC
16240 Port Northwest Dr. Suite 100
Houston, TX 77041
Privacy@dresserutility.com

Phone: +1 800 521 1114 +1 832 590 2303

Last Updated: March 23, 2026.