Supporting Customers From Order Specifications to Field Installation and Beyond
Serving as frontline problem-solvers, trainers, and the connection between customers, engineering, and manufacturing, the critical ally for utilities navigating modernization, workforce transition, and long-term measurement performance.
The First Call Utilities Make
Any time a utility has a question about Dresser Measurement equipment—meters, correctors, provers, or software—the Tech Support team is usually the first call. They help customers interpret specifications, configure orders correctly, troubleshoot field installations, and resolve performance issues standing between a utility and accurate billing.
Inside Dresser, Tech Support also supports Commercial Operations and Customer Care, translating customer needs into the exact product configurations and shop instructions required to build what the utility expects to install. That means they are involved at almost every step of the lifecycle: selection, ordering, build, deployment, and long-term support.
Human Support In an Increasingly Automated World
As more support functions move to outsourced centers or automated systems, utilities often voice appreciation for something simple: a direct line to a real person who knows their system. Many customers now skip general support lines entirely, calling the Tech Support team on their mobile phones or emailing them directly because they trust those individual relationships.
Human connection matters. Customers know they can reach someone at the factory who understands their region, their assets, and their history—and who will follow up until an answer is found, even if it takes coordination across engineering, production, and product management. Over time, those relationships turn individual troubleshooting calls into long-term partnerships that support modernization and future investment.
A Team Built For Modern Measurement
Before the mid-2000s, the Dresser Measurement’s portfolio was dominated by mechanical devices that were comparatively simple to support. Since then, Dresser’s offering has expanded to include electronics with advanced communications, digital correctors, proving systems, and devices with a software interface—demanding a new kind of skill set.
Today’s team blends mechanical aptitude with strong electronics skills, capable of configuring devices, understanding communications and data logs, and helping utilities integrate meters and correctors into broader digital workflows. As customers and internal stakeholders push for more visibility and smarter measurement, the technical support team makes that complexity manageable for utility staff in the field.
Stories Show The Impact
A few recent examples highlight what this support looks like in practice:
- A customer in the northeastern United States with Model 6 prover issues went from “irate” to fully satisfied after Tech Support visited and discovered that debris from field meters had clogged the prover screen. The tech support specialist showed the customer how to properly maintain the prover in the future and revised prover tests to restore proper operation
- In the upper Midwest, during a polar vortex with temperatures near minus 40 degrees, the team traveled through severe weather to train a utility’s largely new staff —helping them move from basic familiarity to confident operation.
- For a long-standing customer facing a year-end deadline, Tech Support completed configuration changes on roughly 240 meters in a single day—compressing what should have been multiple days of work—so the units could be deployed before the calendar rolled over.
In each case, the common thread is a willingness to show up, solve the problem on-site or remotely, and keep working until operations are back on track.
The Backbone Behind Every Meter
Dresser’s Measurement business is known for meters, correctors, and proving systems that deliver accurate, reliable performance over decades. Utilities continue to partner with Dresser Measurement because of the team that stands behind those products—answering questions, solving problems, and empowering field staff long after the initial purchase order.
That is the role Tech Support plays every day. By combining extensive technical expertise, hands-on field experience, and a partnership mindset, the Tech Support Team is a critical factor tied to the 100+ year legacy of customer service and support that defines what it means to work with Dresser!
