On the supply pipe, this keeps damage to homeowners’ property to a minimum. On the communication side, reinstatement costs are kept as low as possible. The latest customer experience measure, C-MeX, imposed by Ofwat, the UK water Regulator, is challenging water companies and their contractors to find ways to minimise disruption to local residents and homeowners when undertaking necessary works.
Of course, some site conditions will require larger excavations. For example, it might be necessary to expose surrounding utilities. However, technologies which offer the potential minimising excavations, reinstatement and disruption where possible must be worthy of consideration.